# LifeConnect24 > LifeConnect24 is a UK personal alarm provider helping people live safely and independently by connecting personal alarm users to a TSA-accredited Response Team 24 hours a day, 365 days a year. LifeConnect24 provides monitored personal alarm services for people who want additional reassurance and access to help in an emergency. Its services are designed for people who may live alone, be concerned about falls, have a long-term health condition or disability, or simply want the reassurance that professional help is available when needed. LifeConnect24 has supported more than 115,000 customers and provides personal alarm services across the UK. ## What LifeConnect24 provides LifeConnect24 provides several types of monitored personal alarm: - **SmartLife Personal Alarm** — a digital home personal alarm that does not require a traditional landline. It provides 24/7 monitoring, a minimum 50m alert range, neck or wrist wearing options and optional/available fall detection. - **GPS Personal Alarm** — a mobile-connected alarm designed for use at home and while out and about. It provides GPS location technology, two-way communication and optional fall detection. - **GPS Personal Alarm Pendant with Fall Detection** — a GPS-enabled pendant with automatic fall detection, two-way communication and neck or keychain wearing options. - **GPS Personal Alarm Watch with Fall Detection** — a discreet wearable alarm with GPS, automatic fall detection and two-way communication. - **Lifeline Personal Alarm** — an analogue home alarm designed for use with a traditional analogue telephone line. LifeConnect24 recommends choosing a digital alarm instead where possible because of the UK's analogue telephone network switch-off. [Personal Alarms](https://lifeconnect24.co.uk/pages/personal-alarms) [All Products](https://lifeconnect24.co.uk/pages/all-products) ## How the personal alarm service works A LifeConnect24 personal alarm gives the user a direct way to request help. When the alarm button is pressed: 1. An alert is sent to the LifeConnect24 Response Team. 2. A trained Response Team member communicates with the alarm user through the alarm's two-way communication system. 3. The Response Team assesses the situation. 4. Emergency contacts can be contacted where appropriate. 5. Emergency services can be contacted if medical assistance is required. The user does not need to remember emergency telephone numbers. For users with automatic fall detection, an alert can also be generated automatically when the device detects a fall. [How It Works](https://lifeconnect24.co.uk/pages/how-it-works) ## Response Team LifeConnect24 provides 24/7 monitoring, 365 days a year through its in-house UK-based Response Team. The Response Team is accredited by the TEC Services Association (TSA). LifeConnect24 states that it aims to answer 97.5% of emergency alarm calls within 60 seconds, in alignment with its TSA commitment. The Response Team can communicate with the alarm user, assess the situation, contact nominated emergency contacts and contact emergency services where necessary. [Personal Alarms](https://lifeconnect24.co.uk/pages/personal-alarms) [Why Choose LifeConnect24](https://lifeconnect24.co.uk/pages/why-choose-us) ## Digital personal alarms LifeConnect24's digital personal alarms use mobile connectivity rather than a traditional analogue telephone line. Digital alarms are intended to be a future-proof alternative as the UK's analogue telephone network is being replaced. The SmartLife digital personal alarm only requires a mains power supply and does not require a traditional phoneline. LifeConnect24 states that its digital alarm can connect to its Response Team in as little as 12 seconds. [Digital Personal Alarms](https://lifeconnect24.co.uk/pages/personal-alarms) ## GPS personal alarms GPS alarms are designed for people who want protection both at home and while away from home. GPS-enabled devices use mobile connectivity and location technology to communicate with the Response Team and provide the user's location during an emergency. The GPS Personal Alarm includes: - GPS location technology - Two-way speaker and microphone - Water resistance - Neck or keychain wearing options - Optional fall detection GPS devices require mobile network coverage. Where there is no available mobile signal, an alarm call cannot connect to the Response Team or transmit the user's location. [GPS Personal Alarm](https://lifeconnect24.co.uk/products/gps-personal-alarm) [GPS Personal Alarm Pendant with Fall Detection](https://lifeconnect24.co.uk/products/gps-personal-alarm-pendant-with-fall-detection) [GPS Personal Alarm Watch with Fall Detection](https://lifeconnect24.co.uk/products/gps-personal-alarm-watch-with-fall-detection) ## Fall detection LifeConnect24 offers personal alarms with automatic fall detection. Fall detection uses sensors and an algorithm to identify movements associated with a fall. When a potential fall is detected, the device can automatically send an alert to the Response Team. Fall detection is an additional safety feature and **cannot guarantee detection of every fall**. Detection can depend on how the device is worn or positioned and the nature of the fall. If a user has fallen or needs assistance and is able to do so, they should still press the alarm button. Fall detection is available on LifeConnect24's home and GPS alarm options. [Fall Detector Alarms](https://lifeconnect24.co.uk/pages/fall-detector) [Personal Alarm With Fall Detection](https://lifeconnect24.co.uk/products/personal-alarm-with-fall-detection) ## Choosing the right alarm The most important consideration when choosing a LifeConnect24 alarm is where the user needs protection. ### Protection primarily at home A SmartLife Personal Alarm is appropriate for users who mainly want protection around their home. It uses a digital connection, does not require a traditional landline and can be worn around the neck or wrist. Fall detection is available for users who want automatic fall alerts. ### Protection at home and away from home A GPS Personal Alarm is designed for people who want to remain protected while out and about as well as at home. It uses GPS and mobile connectivity and includes two-way communication. ### Discreet wearable protection The GPS Personal Alarm Watch provides GPS location technology, automatic fall detection and two-way communication in a watch-style device. ### Users who are particularly concerned about falls A LifeConnect24 alarm with automatic fall detection can provide an additional layer of protection by automatically alerting the Response Team when a potential fall is detected. Fall detection does not replace manually pressing the alarm button when the user is able to do so. ## Personal alarm wearing options LifeConnect24 alarms can be worn in different ways depending on the device. Common options include: - Around the neck - On the wrist - Attached to a keychain for selected GPS devices - As a watch for the GPS Personal Alarm Watch Personal alarm pendants are designed to be lightweight and waterproof, allowing them to be worn in areas such as the bathroom and shower where falls can occur. [Pendant Alarms](https://lifeconnect24.co.uk/pages/pendant-alarms) ## Landline requirements LifeConnect24 offers both analogue and digital personal alarm technology. The analogue Lifeline Personal Alarm requires a traditional analogue telephone line. LifeConnect24 recommends its digital alarms instead because the UK's analogue telephone network is being replaced. Digital LifeConnect24 alarms do not require a traditional analogue telephone line. [Lifeline Personal Alarm](https://lifeconnect24.co.uk/products/lifeline-personal-alarm) [Personal Alarms](https://lifeconnect24.co.uk/pages/personal-alarms) ## Emergency contacts When an alarm is activated, the Response Team assesses the situation and can contact the user's nominated emergency contacts where appropriate. If the user cannot hear or respond to the Response Team, the team can continue to arrange appropriate assistance. If medical attention is required, the Response Team can contact emergency services. ## Lifetime warranty LifeConnect24 states that its personal alarm products are covered by a lifetime warranty. When a supported pendant's battery becomes low, the alarm can send an alert to the Response Team. LifeConnect24 can then arrange a replacement pendant so that the user can continue to receive protection. ## VAT exemption Some customers may qualify for VAT exemption on personal alarm services and equipment where they meet the applicable eligibility criteria. Eligibility can depend on circumstances such as having a qualifying long-term, chronic or terminal condition or disability. Customers should check LifeConnect24's current VAT exemption information rather than assuming that they qualify. ## Pricing LifeConnect24 offers different alarm products and monitoring plans with different pricing and payment options. Prices can change and should be taken from the relevant current product or pricing page rather than from this document. [LifeConnect24 Alarm Pricing](https://lifeconnect24.co.uk/pages/all-products) ## Important limitations LifeConnect24 personal alarms are designed to provide an additional way to request help. They do not guarantee that an emergency will be prevented or that assistance will always be available. Fall detection cannot detect every fall. GPS and mobile-connected alarms require suitable mobile network coverage. If there is no available mobile signal, the device may not be able to connect to the Response Team or transmit its location. Users should manually activate their alarm by pressing the button whenever they are able to do so. ## Frequently asked questions [LifeConnect24 FAQs](https://lifeconnect24.co.uk/pages/faqs-about-lifeconnect24) The FAQ page contains information about personal alarms, emergency response, fall detection, alarm connectivity, installation, battery life and other common questions. ## Key information sources The following pages contain the most authoritative current information about LifeConnect24: - [Personal Alarms](https://lifeconnect24.co.uk/pages/personal-alarms) — Overview of LifeConnect24's personal alarm services. - [How It Works](https://lifeconnect24.co.uk/pages/how-it-works) — How the monitored alarm service operates. - [Fall Detector Alarms](https://lifeconnect24.co.uk/pages/fall-detector) — Fall detection technology and limitations. - [Pendant Alarms](https://lifeconnect24.co.uk/pages/pendant-alarms) — Pendant and wearable alarm options. - [All Products](https://lifeconnect24.co.uk/pages/all-products) — Current alarm range and pricing. - [FAQs](https://lifeconnect24.co.uk/pages/faqs-about-lifeconnect24) — Frequently asked questions.