HMRC has set out specific criteria which customers must meet in order to qualify for VAT exemption. These criteria state that the customer must have a long-term illness, a terminal illness, or a disability in order to be eligible.

The World Health Organisation states that a long-term illness is one that lasts longer than three months. Examples include diabetes, arthritis, osteoporosis, cancer, and heart disease.

A long-term physical or mental impairment such as dementia, hypertension, blindness, or asthma would also qualify you for VAT exemption.

When you order a Lifeline alarm online or over the phone, our friendly team will ask you whether you qualify for VAT exemption. Don’t worry if you aren’t sure – we can help you find out. After placing your order, we’ll send you a VAT Relief form; you’ll simply need to fill in this form with your name and medical condition(s).