I had to change my Lifeline as I now only have a mobile phone. The new system was really easy to set up and although I am 89 and not very technically minded I was able to do it myself .when I tested it the person was very helpful too. The wristband is however much bulkier than the previous one and the strap more difficult to adjust.As I have a really tiny wrist I have had to cut the strap down quite a bit but it is comfortable to wear although I have noticed that it takes a long time to dry after a shower.

Very quick and helpful service

Safe secure easy to use. Button is very sensitive though.

tjank yopu it is very reassuring to know that I am safe and casn rely on your system should I need it With thanks Mary Jo

Found setting up complex and new alarm too bulky

Always available when you might need it, helpful advice from pleasant staff, good service.

A very good device which makes us feel safe at all times. Service is excellent.

They have always been supportive. I telephoned to discuss the upgrade I had been offered. Harry talked me through the process and made it easy for me to make a decision to place an order. Once the replacement arrived the changeover was smooth and I appreciated the extra help from the support team.

All your staff were very helpful and explained procedure

I found the people I spoke to were very helpful and polite

Prompt response to alarm calls and helpful advice

I have only needed to call them once, but they responded very quickly and was able to call a neighbour to help me. It has given me confidence knowing that if I fall or need assistance I can call for help.

It was difficult to set up I am not mobile enough but my cleaner did it with difficulty has she said instructions were a bit confusing

I have changed to the digital Lifeline and what a difficult performance it was. First of all the first box was faulty, the second was meant to have been sent to someone else and eventually I got the right one. I HATE THE THICK, CLUMSY GADJET THAT i HAVE TO WEAR AROUND MY NECK AND THE THICK AND MUCH TOO LONG CORD THAT IT IS ON. I accidentally also put out my 'phone line and it will have been 3 days waiting for a SKY re-connection.

I find the Pendant is too sensitive causing false alarms.

Prompt delivery & easy to set up .

Very good service - easy to deal with and, more inmportantly a very quick resposnse when needed. Very helpful telephone support when needed too.

Have had peace of mind since having LifeLine Purchased update as I was advised it was more efficient than the old one

Peace of mind when living on your own knowing there is always someone to call in an emergency.

First day waited a long time for a reply. I was having a problem with my BT connection. P.M.