When you purchase your personal alarm, we will ask you to complete a New Customer form. As part of this form, we ask that you provide us with the details of at least two people who can act as emergency contacts. When your alarm is activated, these are the people our Response Team will contact to arrange help. They could be:

1. Relatives
2. Close Friends
3. Neighbours
4. Carers

Please keep in mind that our Response Team can only contact people who have been named as Emergency Contacts.

Our Response Team are always available to answer an alarm call. This means you are in safe hands 24 hours a day, 365 days a year, providing round-the-clock peace of mind. When you activate your alarm, you will be connected to our Response Team, who are specially trained to provide reassurance whilst arranging the help you need.

Our Response Team have also been accredited by the TEC Services Association (TSA), who are the industry standards body for telecare services in the UK.

More than 90% of LifeConnect24 customers are eligible for VAT Exemption on their personal alarm. To be eligible, the personal alarm must be purchased for your own use, and you must have a chronic or long-term health condition or impairment that impacts your ability to perform everyday activities.

Our FAQ Section contains answers to many of your most pressing questions. However, if you can’t find the answers you’re looking for, our UK-based customer service team are available 24 hours a day, 7 days a week. Simply call on0800 999 0400 

Undecided on whether a personal alarm is right for you? Consider reading our Case Studies to find out why thousands of customers choose LifeConnect24 to support their independence at home.