VAT Exemption on personal alarms
Did you know that you can get VAT relief on certain products and services if you have a disability or long-term medical condition? The vast majority of our alarm users don’t have to pay any VAT on their personal alarm systems.

VAT EXEMPTION on LifeConnect24 alarms
If you have a disability or long-term medical condition, you will likely be exempt from VAT on certain products and services. We are able to offer VAT exemption on our personal alarm service.
This means that, if you meet the criteria set by HMRC, you will not have to pay any VAT when you purchase a Lifeline alarm. HMRC states that a product that has been “designed or adapted for a disability” is eligible for VAT exemption.
The Lifeline Alarm service is designed to support anyone who is elderly, frail, or disabled and who might require emergency help. Most of our customers are VAT-exempt. So, with price starting from just £14.99 a month, you can have a life-saving personal alarm in your home for an affordable price.
VAT Exemption Criteria
HMRC has set out specific criteria which customers must meet in order to qualify for VAT exemption. These criteria state that the customer must have a long-term illness, a terminal illness, or a disability in order to be eligible.
The World Health Organisation states that a long-term illness is one that lasts longer than three months. Examples include diabetes, arthritis, osteoporosis, cancer, and heart disease.
A long-term physical or mental impairment such as dementia, hypertension, blindness, or asthma would also qualify you for VAT exemption.
When you order a Lifeline alarm online or over the phone, our friendly team will ask you whether you qualify for VAT exemption. Don’t worry if you aren’t sure – we can help you find out. After placing your order, we’ll send you a VAT Relief form; you’ll simply need to fill in this form with your name and medical condition(s).
Qualifying Conditions
Alzheimer’s Disease | Amputated Limbs | Angina |
Ankylosing Spondylitis | Arthritis | Ataxia |
Bronchiectasis | Cancer | Cerebellum Ataxia |
Cerebral Palsy | Cerebral Vasculitis | Chronic Arthritis |
Chronic Pulmonary Obstructive Disease (COPD) | Degenerative Spine | Dementia |
Diabetes | Diverticulitis | Emphysema |
Epilepsy | Fibromyalgia | Functional Movement Disorder |
Lymphedema | Motor Neurone Disease | Multiple Sclerosis |
Muscular Dystrophy | Myelitis | Oedema |
Osteoarthritis | Osteoporosis | Parkinson’s Disease |
Partially Sighted | Peripheral Vascular Disease | Pneumonia |
Polymyositis | Pulmonary Fibrosis | Pulmonary Hypertension |
Respiratory Failure | Rheumatism | Rheumatoid Arthritis |
Scoliosis | Spina Bifida | Spondylitis |
Stenosis | Stroke |
Our most popular Personal Alarm services
Choose your Personal Alarm

Lifeline Personal Alarm
£11.25 /month
- 24/7 Monitoring
- Requires Analogue Phoneline
- 100m Alert Range
- Optional Fall Detection
- Neck & Wrist Option
- Simple & Quick Set Up

Lifeline Fall Detector Personal Alarm
£13.75 /month
- 24/7 Monitoring
- Requires Analogue Phoneline
- 100m Alert Range
- Fall Detection
- Neck & Wrist Option
- Simple & Quick Set Up

SmartLife Personal Alarm
£15.50 /month
- 24/7 Monitoring
- Future Proof Digital Alarm
- 600m Alert Range
- Optional Fall Detection
- Neck & Wrist Option
- Our Fastest Alarm Connection
- Simple & Quick Set Up

SmartLife Fall Detector Personal Alarm
£19.50 /month
- 24/7 Monitoring
- Future Proof Digital Alarm
- 300m Alert Range
- Fall Detection
- Neck & Wrist Option
- Our Fastest Alarm Connection
- Simple & Quick Set Up

GPS Personal Alarm
£18.29 /month
- 24/7 Monitoring
- GPS Location Technology
- Optional Fall Detection
- Neck or Keychain Option

GPS Personal Alarm with Fall Detection
£21.59 /month
- 24/7 Monitoring
- GPS Location Technology
- Fall Detection
- Neck or Keychain Option

GPS Personal Alarm Watch with Fall Detection
£19.99 /month
- 24/7 Monitoring
- GPS Location Technology
- Fall Detection
- Discrete Appearance