Yes. If you are unable to call our freephone contact number, 0800 999 0400, then you can call our landline telephone number - 01603 673385.

No, none of our personal alarms require an internet connection to function as they use mobile signal; however, we do recommend connecting your digital base unit to Wi-Fi either via ethernet cable or WPS pairing to ensure the strongest possible connection.

Our digital alarm does not require a landline connection.

If you or someone you know has a Lifeline alarm and you are not sure who has supplied it, there are a few things that you can try. Normally, the equipment itself will indicate who has supplied it. For example, all our personal alarms have a sticker on the unit with our contact details. Failing this, you can activate the alarm and ask the team that you connect to who the alarm is provided by or you can check the alarm user’s bank statements where the company name would be listed.

Our digital base unit uses mobile signal to call through to our Response Team in emergencies. The built-in loudspeaker allows our team to communicate with you when you need help – it’s loud enough that you can hear it even if you’re in another room. Find out more

If the service is cancelled within 30 days of ordering, we are happy to refund the initial cost. In order to cancel, you can contact us on0800 999 0400. If you are on a monthly plan, we ask for one month's notice in advance of a cancellation; if you are on an annual plan, we request one month's notice before the end of the 12-month contract. Annual plan holders can also choose to transfer the service to another user as opposed to cancelling.

TSA stands for the Telecare Services Association, which is the industry and standards body for telecare and telehealth services in the UK. Learn more about how we earned accreditation here.

A Lifeline Alarm is a way to call for help quickly and easily when it may otherwise be difficult to do so. For more information, take a look at our in-depth guide to the personal alarm.