How to make a complaint

We are sorry to hear you have had a poor experience with LifeConnect24. Your experience with us matters, we want to know if we've fallen short of our usual standards.

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How to Make a Complaint

We are committed to providing high-quality services. If something has gone wrong or fallen short of your expectations, we welcome your feedback and the opportunity to put things right.

We will acknowledge your complaint within two working days. A member of our customer service team will investigate and aim to resolve the issue within 14 working days. If it takes longer, we’ll let you know and explain why. In any case, we will provide a final response within eight weeks.

You can make a complaint by:

Email: info@lifeconnect24.co.uk

Post: LifeConnect24, 42 Barnard Rd, Bowthorpe Employment Area, Norwich NR5 9JB

Telephone: 0800 999 0400

Or use the contact form on this page