24/7 Response Team

Our Response Team plays a vital role in our life-saving Personal Alarm service. If you press your pendant button, a member of our 24/7 Response Team receives an alert call and will respond immediately via your base unit loudspeaker.

Response Team - 24 Hour Support

All of our personal alarm users receive monitoring and support from our 24/7 Response Team. Each member of the team has gone through extensive training to ensure that they can deal with any emergency situations that may arise and provide the best possible service.

Our team has received accreditation from the Telecare Services Association (TSA) ensuring that they provide a platinum service to all customers. The TSA is the industry and standards body for Telecare and Telehealth service in the UK and we’re proud to maintain the exceptional standards that they set out.

The Response Team is available 365 days a year and is directly linked to your personal alarm – unlike other providers. One push of your pendant button sends an alert call through to our monitoring centre. From there, our team will ensure that you get the help you need.

With our service, you can get help at any time of the day, or night, should you have a fall or feel unwell.

Set-Up With The Response Team

Once you receive your alarm, you’ll need to plug it into your telephone socket and mains power. (You can plug your landline phone into the alarm if you have one.) Then you’ll be ready to complete a test call with our Response Team.

Press the red button to test. The Response Team will respond over the base unit’s loudspeaker and will guide you through the first test of your alarm.

During this process, they will make sure that they have your details correct and answer any questions you may have about your new device. The Response Team will also advise you to test your alarm at least once a month, just to make sure everything is working as it should be.

What Will The Response Team Do In An Emergency

If you fall or feel unwell at any time (day or night), you need to press the red button on your pendant or base unit. This will send an alert call through to the Response Team.

A member of the team will answer the call and speak to you via the loudspeaker in your Lifeline Vi Alarm Unit. They will ask you what has happened and how you are, assessing the situation in order to take the correct form of action.

Usually, this involves calling your emergency contacts, who you will have selected during the ordering process. Alarm users commonly select family members, close friends and neighbours to act as emergency contacts.

If the first person on your emergency contacts list does not answer, the Response Team will simply move on to the next contact. Should nobody answer their phone, the Response Team will call the emergency services – who will also be called if you require urgent medical assistance.