Only our analogue personal alarms require a landline connection to work. We also offer the SmartLife digital personal alarm. This does not require a landline connection, instead using a roaming mobile signal to send an alert to our Response Team.

No, you will not need a second phoneline. Our analogue personal alarm plugs into your existing phoneline without affecting its functionality.

If your home has been upgraded to Voice over Internet Protocol (VoIP) as part of the nationwide digital switchover, your analogue alarm will need to be plugged into your internet router using an adaptor instead.

If you do not have a landline phone, the SmartLife digital alarm does not require a phoneline to work. Instead, it requires only a mains power connection. Find out more on our digital alarms page.

No, our personal alarms do not require an internet connection to function.

You will only need an internet connection if your home phoneline has been upgraded to use Voice over Internet Protocol (VoIP) as part of the nationwide digital switchover. This applies only to our analogue alarms, which will also require an adaptor to continue working with VoIP.

Yes. Your personal alarm will not affect your existing broadband connection.

The analogue alarm works in the same way as a standard landline telephone, so it will work alongside a broadband connection. You simply need to make sure you have an ADSL filter, which should be connected to your main landline socket. If you need an ADSL filter and can’t locate one, you should be able to request this from your current broadband or telephone provider. Your alarm will connect to either the “Phone” or “Analogue” socket in your ADSL filter, whereas your broadband will be connected to the “Modem” section.

Using the phone adaptor provided, you will be able to plug your telephone handset into the back of your alarm unit. This way, your alarm, your telephone, and your broadband can work alongside each other.

If you choose the SmartLife personal alarm, you will not need a phoneline. Instead, it uses a mobile connection to send an alert to our Response Team. This means it will not interfere with your broadband connection.

Households that have been upgraded to Voice over Internet Protocol (VoIP) as part of the nationwide digital switchover will require an extra adaptor for their analogue personal alarm. Instead of plugging it into the main landline connection, it instead plugs into the back of your broadband router. You will be able to continue using your broadband as normal.

All LifeConnect24 products are covered by a lifetime warranty. If, for any reason, you require replacement equipment, we will provide it to you free of charge. Our personal alarm pendants all come with up to seven years of battery life. When the battery runs low, the pendant sends an automatic alert to our team, who send out a replacement to make sure you continue to benefit from 24/7 personal alarm protection.

An alarm-linked smoke detector is fitted in your home like other smoke alarms to help protect you from fires. When it detects smoke, the smoke detector activates an audible warning and sends an alert to your personal alarm, connecting you to our Response Team the same as when you press the button on your alarm pendant or base unit.

When you order a smoke detector with your alarm unit, it will be automatically connected. If you order one at a later date, you will be provided with instructions for connecting it to your alarm.

Find out more about your alarm-linked smoke detector by viewing the product page.

If you or someone you know has a personal alarm and you are not sure who has supplied it, there are a few things you can try.

Normally, the equipment itself will indicate who has supplied it. For example, all our personal alarms have a sticker on the unit with our contact details.

Failing this, you can activate your alarm and ask the person on the other end who the alarm is provided by. Alternatively, you can check the alarm user’s bank statements. The company name should be listed beside any payments.